Wilson Technology Group and More

Your One Stop IT and Telecommunications Firm

More Tips On What To Do Before Calling For Tech Support

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  1. Check all your connections.   It is possible that one is loose or has lost total connectivity.
  2. Re-boot your computer
  3. Ensure that your phone is plugged into a phone (voice) jack and that the computer is plugged into the data jack.
  4. If your phone is not working, try plugging a different phone that is working into the same outlet.  If this phone is not working, chances are there is a problem with the cable or service provider.   If this phone works, chances are there is a problem with the phone.
  5. If all else fails, contact your service provider or vendor to determine the best solution.
  6. The jelly donut syndrome – this is a pervasive problem.   Check the keypad of your phone, computer, etc. for a stuck key.   Oftentimes, as a result of eating food with a lot of sugar, the key sticks.
  7. If your printer/copier is not working, check that there is paper in the tray (yes, we have been called out because paper needed to be added to the printer/copier).

For more tips, visit our web site at:  www.wilsontechgroup.com

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