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Should You Retain Your Existing PBX?

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Should you retain your existing PBX, modify it, or replace it altogether with a software-based solution?  That is the question many enterprises face today, and the makeup of their voice system must be considered when reviewing long-term plans for their organization’s IT strategy.

The old saying is, “If it is not broke, don’t fix it.”  Abandoning a legacy PBX system altogether  simply is not feasible for some enterprises.  After investing thousands of dollars into equipment, from handsets to the PBX itself, retiring the system might be out of the question.   If you are reading this, it has become evident that your enterprise has outgrown its current system, your legacy PBX is lacking modern features that could help you gain competitive advantage, and/or your enterprise is expanding rapidly.  Obviously, simply retaining your legacy PBX and hoping that it will continue to meet future demand is much like an ostrich hiding its head in the sand.\

Businesses that are well-served by their existing PBX and looking to avoid the cost of new equipment may opt for legacy PBX integration.  Integration solutions allow an enterprise to keep its existing PBX and free up the capital expense for other expanding business needs.  According to PCWorld’s  Zack Stern, SIP hardware and software companies are eager to undercut traditional office systems; as such, some enterprises might be able to save by making the switch.

“Your biggest savings could come from cutting your current ISDN PRI/BRI cord – the phone ‘trunk’ into your business,” Stern says.  With SIP trunking in its place, you instead connect through your ISP, sharing phone traffic with your Internet service.  “The switch can streamline your monthly fees.  But you will have to add hardware to make this transition.  Many SIP systems can work with your currently installed PBX hardware.  You will connect from the PBX phone system into border controller hardware, which in turn connects to your Internet Telephony Service Provider (ITSP).  The ITSP finally taps into the public phone network, reaching anyone on any phone.”

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Taken from:  Compare Business Products:  What To Do with Your Legacy PBX 2012


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