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Tips for the Care and Training of New Baby Boomer and Mature Users

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Let’s face it.   Baby Boomers (born 1946-1964) and Matures (born before 1946) were not born with a computer in-hand.   They have had to LEARN the technology that the Millennial (born 1980-2000) in particular, takes for granted.   If you are a Millennial, chances are, you have no patience for the older adult who has difficulty with technology.

Imagine – oh my – if you are the Millennial in the workplace who’s job it is to train the new user who is a Baby Boomer or worse yet, a Mature. If possible, assign this to someone from Generation X (born 1965-1979).   They generally have much more patience with Boomers and the Matures.    Members of Generation X are quite comfortable with technology but, unlike the Millennial, they were not born with a computer in their hand.

So what do you do?   The following are some tips and tricks to help with the new user:

  1. Listen to your new user.  If your new user does not understand the computing environment, do not get exasperated and angry.  Give him a training course or another user who is closer in age to train and mentor.
  2. Be generous with your support…at least at the beginning.  You do not want him to develop an “us against them” attitude.
  3. Be flexible.  Introduce new software slowly.
  4. Show him what you are willing to do rather than doing what he wants you to do.
  5. Be consistent.
  6. Be realistic – as natural as a computer is to you, it is not for the older Baby Boomer or Mature.

The success or failure depends on you and your mastery of the principles of user training.

Good luck.

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