You have made the decision to implement VOIP. Can your data network support it? If you have high latency or low throughput segments currently in your network, VOIP will make this painfully clear (if you did not already know). Make sure you understand the performance of your network and the bandwith requirements of your VOIP solution. A company that has only a single voice call active at a time, on average, has completely different VOIP and bandwith needs from a company that does telemarketing, for instance, or a customer service call center. Make sure you discuss these issues with any prospective VOIP vendor you work with so that you do not find out after you implement your VOIP solution that you must now upgrade your data network to support it.
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